Policies

Registration

Full payment is due upon registration.

Payment can be made by cash, cheque or through our safe online link by credit card.

All participants must complete a signed waiver indicating contact information and medical information, if applicable.

If you wish to pay in installments or by post-dated cheques, please feel free to discuss this with us.

Tax receipts will be given out upon request. Please allow 48 hours for processing.

Refunds

Suitcase Theatre will offer refunds within the first two classes. No refunds will be offered after the third class or first day of camp.

Sorry, there are no refunds for missed program classes or days of camp.

If a program or camp is cancelled due to limited enrollment, a full refund will be issued.

Photography

We welcome photography at our performances as long as it does not interfere with the performance or disturb the actors and audience.

Suitcase Theatre may use images from classes, camps and performances for promotional purposes. If parents or caregivers do not wish their image or their child’s image used, please inform us.

Allergies, Special Issues or Arrangements

Parents and caregivers must inform staff of any allergies or special issues which may influence a child’s performance ability.

We are not a peanut-free facility and we ask parents and caregivers to send only nut-free snacks.

Children 12 and under are not permitted to sign themelves in or out of a program without the consent of their parent and/or guardian.

Play Bookings

The school or venue that has booked a performance shall pay Suitcase Theatre 50% at the time of booking and sign a contract. The full amount is due 48 hours after the performance by cheque.

Should the venue cancel the performance(s) with less than 48 hours notice, Suitcase Theatre will be paid in full; otherwise only the deposit will be kept by Suitcase Theatre. If Suitcase Theatre must cancel their appearance, they must provide at least two weeks notice and will forfeit any payment.

Plans for the performance will be made with our stage manager, including loading in and out, space and technical requirements and electrical requirements to ensure a wonderful experience.

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